Please note that my bets were only on the most prestigious world sports events and my account is fully verified (ID, address verification documents). There is not the slightest reason to investigate.
You have to cooperate with Bitsler team, they are telling you to wait until the investigation is done. Bitsler hasn't blocked your account and withdrawal completely. Can you share the screenshot of your bet slip? As you are KYC verified there, maybe the investigation is based on the sports event and the betting odds update time. Had you placed your bets on live events?
I sent them all the documents for KYC and they subsequently approved it. Now I'm just waiting and wondering when I'll get my money. What kind of collaboration are you writing about then? I simply didn't do anything wrong and I don't want to pay my winnings. Everyone should condemn this.
I placed 13 bets on peak events and I have a profit of approximately 1000 USDT. The wins were only in the matches Grabher, Julia vs. Zhu, Lin (0-2) and Andreeva, Mirra vs. Korpatsch, Tamara (2-1). I don't see if it was live, I don't remember. he didn't take advantage of course delays or anything like that at all.