Dear OP,
This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.
Yes, ofcourse all is real. If you make this right then this will end right here, if not then I will create a flag and submit a complaint on Askgamblers about it too so people can read about the practices that take place on BC.game. I personally was very surprised because I actually joined because of your stable reputation.
It's bad enough that I need to spend like 5-7 hours of my time on this case already, it has been frustrating me for weeks and I spent so much time getting my justice. But if you make this right and credit back the 88mbtc it was worth it at least.
If you need my username ask me in PM, but I guess you can derive it from the bet ID on my screenshot.