It appears that the casino is fraudulent. They asked me to wait for 72 hours before I could withdraw, and after that time had passed, I tried to withdraw, but it was futile. Then, I opened the chat, and they asked, "Do you want it white, green, or red?"
in the screenshot you shared, they weren't asking you if you want it white, green or red, they were asking whether your withdrawal status is white, green or red. I am not entirely sure what is the significance of the colors they were asking but it probably has something to do with whether your withdrawal is pending, processing/processed or cancelled.
anyway, they need to fix the issues the gamblers are experiencing. the longer they take fixing the issues the further they ruin their reputation.