thank you so much for the detailed information. Recently, My bank account was frozen by the bank, and bank employees haven't given me the proper resolution. When I asked them for the acknowledgment letter, they started saying - they were not allowed to give that to me.
I called the cybercrime customer care number and they provided me with the investigation officer's number but the investigation officer never picked up my phone, no response to my messages. I don't have much information and I've never been into something like this. I mean I felt so helpless until I found this thread. Thank you so much again for the help.
I live in Ludhiana, Punjab and The victim is from Nagpur as far as I know from customer care support. I don't know what needs to be done in that case. If you can help me with where to hire the lawyer, that would be really appreciated.
The bank is obligated to provide you with a copy as it's needed to prepare your defense. They cannot deny it on any ground. You have the right to defend yourself.
First, try to contact the Nodal Officer of the Bank via email and ask them to send you a copy of the notice.
You can get email details by executing a simple Google search. It's also available on the bank website. You can even ask the bank employees to hand you the Nodal Officer's email.
Once you contact the Nodal officer and get a reply, note down the reference number.
Wait for 30 days to get a resolution. If they don't comply with your request, lodge a complaint with RBI Ombudsman.
You can do it online here:
https://rbi.org.in/Scripts/Complaints.aspxIn case you don't get a response from RBI, then try lodging a complaint at the Public Grievance portal here:
https://pgportal.gov.in/The notice copy is vital for your information, and you should do all you can to get it from the bank.