So you have been a gambler for at least 1year. Before Covid, you were a regular at the physical casino in your locality. You gambled with fiat. But when Covid hit, you discovered online casinos. You didn't need to gamble with fiat anymore but with cryptocurrencies. You tried out many online casinos but finally settled for one or two. There's no perfect casinos but you have stuck with this one occasionally trying out new casinos as advertised on the forum or out there but you still return to your favorite casinos. What are the features in your favorite casinos that you like that makes you keep going back and what are the features that you don't like at your favorite casino but you overlook them and still play there?
Several things :
-UX/UI.
-comfortability.
-non KYC compliance vs KYC mandatory compliance.
-how responsive customer service is in times of account trouble.
-withdrawal and deposit speed.
There are still several things that I have forgot to mention, but as for me, one of the major thing that keeps me coming back in a casinos is how good their customer service is. Issues doesn't need to exceed 24-48 hrs. Minor issues should be fixed as soon as a representative attends to it. I guess there's nothing more important than having a happy and satisfied clients. I don't care much about bonuses if a certain casino does have a lot of pending and unresolved issues. I don't want to get stuck in that line.