I just saw that the team representing bc.game has responded to your thread, I think there is some truth in what @bbc.reporter said, you just need to be patient for them to solve your problem, to be honest I don't have many problems on this site and sometimes play often too on this site without any problems, maybe I will also be like you if there is a problem that needs to be complained about, especially if there is no satisfactory response from their service support.

I think there's no harm in waiting for the bc.game team to respond to you again and solve your case problem so that it can be resolved immediately and there is nothing that makes you uncomfortable playing there, sometimes we need to be patient to solve problems and maybe they will reply to you immediately if they come back again.