We are sorry you had such bad experience with us. I'm pretty sure you are a good player and we are sorry we lost you. But if you will give us another chance after we launch a campaign here I'm sure you will have much better experience
Cheers
Please stop mentioning the campaign and start doing your job of fixing everything, you have a very bad start here and it's a long way before gaining the confidence of the community again.
What happened just proved that you did not fully test your platform for bugs and errors and you are newbies in running a casino, this is too bad, let's see your next move if that will be enough to gain the trust of the community.