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Hello BCgame, how about this? We are now 4 days further and I have not heard anything regarding this situation. Have you still not verified my claim? How can it take this long?
BC.GAME has been inactive since September 16, 2023 - but have you contacted it in another way, for example via PM or on Telegram?
If you haven't already - then I suggest you do so or you should wait until BC.GAME comes back online and solves your problem. But try to send him a PM in the hope that he can listen to you after receiving the notification via email.
It looks to be pretty normal that the BC game account doesn't log in a ton, but I agree the OP should try to contact them in a different way. Sites official email is probably the way I would start.