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If I may straighten things out, I am not "trying to look from casino's representative" in sense that I am trying to lean toward their side. I am, in fact, trying to look from as many perspective as I can. In every cases that come to this forum that I attended, I'll give my best to ask both sides to provide their side of story and try to figure out what really happened. I notified and invited the casinos [or the platforms] to attend to the scam accusation thread and give their piece.
For those who frequently watch this board, they'll know I am not always siding with the casinos.
There were cases I am questioning casino's decisions and ruling because they obviously the wrong side there, but there are also cases where the players are evidently made fake statements and we were provided with things that contradict their statements. And then, there are cases that this forum simply... less effective to handle because it's an open forum and some evidences are very private, and thus, there's no other way to made a progress other than to refer them to ADR.
Believe me, if it's up to me, I'd much prefer for things to be solved in the forum if it can because I believe more eyes and brains overseeing a case are better than one person being assigned, where they held the final verdict, and susceptible to miss one or two key factors [for the record, I have nothing against ADR, just... that's what my honest opinion about the number of eyes overseeing cases] but sometimes, in this life, we can't get things the way we wanted it to be, can we? And I have to admit, the privacy that ADR offered gives numerous advantages to solve a case instead of having them to stay here and get stuck in progress because no evidences can be analyzed due to the security concern.
This very case, for example, I really hoped that I am free to provide the discussion with Razer that I had through PM just to show you that I tried to talk them to take other means of resolution instead of taking it to their licensor, to deescalate the case by having a middle way instead of to stand firm with their decision because they are very sure with their findings.
The long paragraphs above also address your topic about we being on the opposite side, I don't think that's necessarily true. I understand that you're fully commited to take customer's side, well... our only difference is that I am "taking the side" that's less questionable, I treat every complainants and the accused with grains of salt. So, in a way, we're not necessarily need to be on different side, suppose what you tried to achieve is finding the real truth behind every story instead of [to put it bluntly] blindly supporting every cases against casino, disregarding how questionable the scam accusation made by the player [another thing that I want the record to reflect, I believe you're a reasonable man, the sentence before this has a big implied "IF" within it, I am not accusing you that you'll blindly taking side of the players just out of spite for casinos, I'm just saying it like, "just in case you're intending to"].
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Hello again, I would like to thank you for taking your time and describing everything you wanted to say, I also believe that you are a reasonable man and also here a lot longer than me in this forum, and I see your posts almost every thread here; meaning you care about people's problems. That means we are on the same side overall, don't take it as I have a grudge on these casinos; even if I have a million reasons + 400-500K of losses. I just know how shady and rule-bending these casinos are(offshore crypto sites). They care zero about responsible gambling hence rollbit doesn't even require simple kyc ( name birthdate), doesn't block IP, etc. They allowed me to open 10 accounts within the same device just by changing emails. Didn't even ask for my name and made me lose 200.000K$. In real life this deserves punishment, hence they don't apply the RG policies AND AML ( 5000$+ withdrawals they should check level 2 KYC). I won't even talk about Stake.com since you know my thread.
May I ask you why didn't anyone try to escalate my topic to stake representatives so that we could have a few words? I seriously got so many replies telling me straight up I am a degenerate so it's my fault bla bla bla. These people don't know how addiction comes, what have I been through in life that put me in this miserable hole, rock bottom. The money that fucked up my life is stake's wallet now. I have read everything detailed in your reply, may I ask you what evidence I gave was not enough or contradicting like the examples you gave, that occasionally happen here. What evidence did stake give except casino gurus bullshit reply? Only assumptions, If I see someone else that gave so much evidence like me in a scam case, I would be supporting them, that's where we part ways I believe, however I know you are a good hearted person, and nice to meet you again. Anyways because I am a newbie no one even gives a shit about what I think here and believes my thread is a scam so I am not gonna pursue this.
Just know that I don't take blind sides ;
I just know my shit, just like a dog knows where to piss in the house.
I hope you are having a great one.
End of the river Achernar; Tetaeridanus. ✨