OP has already changed the title of the thread as 'solved'. It means his KYC verification has been completed and the withdrawal has been processed as well. Perhaps, OP isn't aware of the locking process of the thread (although holydarkness has informed him about it).
I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.
If you really have an issue with your account at FortuneJack, then create your own complaint thread with enough evidence.