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Since the casino representative's comment, I have received a full refund based on the goodwill of the company.
I have no complaints about Fortunejack. After identity verification, all money was withdrawn.
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Thank you for your activity.
I received a similar response from Fortunejack as you.
My account was already verified, so I quickly withdrew the money to my wallet on the same day.
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I understand your case and OP's case are now both solved? Neat. I am happy for you both.
OP, as both are solved, there's no need to keep it open until tomorrow. Please lock this thread soonest you can to prevent further meaningless discussion.