Is the 200 million customers’ money? Are people serious about saving all this service?
That surprises me that people are using this Mixin Safe to store their cryptocurrencies and 200 million is not a small amount.
How does "we're hacked, you can't withdraw" reduce worries?
It will not eliminate worry, but people can know what is happening instead of remaining in the dark.
It is a usual thing that if any exchange/wallet is hacked, they may immediately block the withdrawal services to prevent further loss or people trying to withdraw everything that is left.
However, this is not an exchange and i thought this is a decentralized wallet and hence there should be practically no chance of hacking the funds/wallets unless the private keys of the wallets are stored with them.