I just want to comment that the site itself is good, but the support itself is absolutely terrible. I deposited X amount and was told I would receive a deposit bonus, but never arrived.

First time contacting support, received a response 20 minutes later telling me it would be credited soon then my chat was closed.
Second time contacting support, received a response an hour later, provided a response within 12 minutes with screenshot requested, got another response an hour and a half later asking for more screenshots and then chat closed before I could respond.
Third time contacting support, I explicitly said I had raised 2 tickets and had been closed without giving me a chance to respond and to please leave it open, I receive a response 3 hours later with a useless link to a help article which had clearly not applied and then ticket closed before I could respond.