I don't know how it works but the video doesn't show you are logged in. By any chance, were you logged out? Why didn't you record the full screen?
The 2nd image doesn't show any date of the email. In the email, it says, if you don't follow the link within a few days, you have to follow the procedure once again. How do we know that you aren't sharing the actual truth?
What's the point of sharing not the truth? I won more there than lost at the moment.
The issue is that I CAN'T follow the procedure once again. Even if it took a few hours for that link to expire. And their useless support (having support that could be replaced by AI is normal for new casinos) talking about screenshots, etc. I would rather spend time on talking here, then helping them to fix their bugs for free. I'm not their QA.