Shame punt.com communication is tragic. They were online in the forum yesterday, even several times, but they are unable to defend themselves with arguments.
Avoid this casino. Punt.com is a scam and doesn't pay out winnings, they don't even have the money to pay them out!
/PuntComScammer
I think they gave you an answer, it just wasn't the answer you wanted to hear. Read ToS if you are going to play somewhere, then this situatuion won't happen to you. You live in a restricted country, plain and simple.
As previously mentioned to you, our compliance team has thoroughly reviewed your Know Your Customer (KYC) documentation. Based on the evidence from your submitted Lithuanian ID and bank statements, and your device's geolocation during this timeframe, it is clear that you are: (1) a resident of Lithuania; and (2) played on our platform from a prohibited region, Lithuania.
Our Terms of Service (TOS) explicitly states: "Persons located in or residing in the listed 'Prohibited Jurisdictions', including Lithuania, are not permitted to make use of the Service." Upon a detailed review, it was ascertained that your account violated these terms and our gaming license regulations by attempting to bypass the geofencing restrictions we diligently have in place.
These measures are not arbitrary. They exist to safeguard a legal, safe, and transparent gaming environment on our platform. The termination of your account is in strict alignment with our platform's rules, regulations, and licensing requirements.