Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them
What does their support staff say, do you have some screenshots? I also needed to do KYC but that got quickly approved (in less than 24h) and after that almost all withdrawals were processed almost immediately!
Edit: just saw the most recent screenshots you posted. I think the only thing you can do is to wait, I know nobody likes to wait, but you will receive your money.
I am not sure how this happens to some users but for me it’s really instant if not it would take just few hours depending on the network congestion and stuff like that. I have started to understand the pattern here now. Most of the users who are complaining must be doing something wrong in terms of account creation, verification or might be using VPN or something illegal activity that makes their account suspicious and thus they end up in locked up situation such as this one. I hardly think Duelbits has shortfall of funds and that’s why they are not paying some random users instantly. It’s matter of security for sure. For as long as Duelbits has enough user base and money back I don’t think they have to halt someone’s payment for no reason. Hope so the said user gets there soon.