I mean it's a good tool but people rely too much on these social media channels only. It's definitely useful to know what's going on day in day out but it can skew you the wrong way too. I've had situations where I was planning on buying a coin but saw the toxic community on a particular outlet and never bought in. Huge opportunity loss once that coin pumped.
Most likely when the manager cannot handle well their members, investors always find it as a red flag and will never make it a good reason to invest in such a project. because it should always be normal to consider we have a friendly social media manager before even starting research about the project we are about to invest in. After we have someone who can easily answer our questions, we can proceed to research the project and know the team behind it.