Made a test payment using crypto (Bitcoin) the transaction that has not yet confirmed but then the page which contains the Bitcoins is like this

There is no page showing the incoming transaction.
Also, I received an email in Russian. I am still confused because it was just one transaction to one address, I was provided
Здравствуйте!
Видим большое кол-во попыток оплаты TradeHive. Возможно Вам нужна помощь - опишите проблему и я постараюсь помочь.
Transaltion
Hello!
We see a large number of attempts to pay TradeHive. Perhaps you need help - describe the problem and I will try to help.