Do I understand the chronological narrative was that you contacted live support and ask for self exclusion, which they redirect you to email the support team with such request, they then issued you a 24 hours cool-down, of which after the cool-down, you can extend the period to permanently [or any other time you preferred] if the request is submitted within certain period after the email asking about this to you was sent, so you play there for a while before re-visiting the email and try to request the permanent self-exclusion, which no longer works?