I don’t understand the need of Punt to still communicate with you while you clearly violate their ToS with clear evidence which you personally submitted to them during your KYC. I’m sure that you knew that your country is banned in online casino yet you risk playing and caught.

The casino clearly has the right to seize your profit if proven that you violated ToS. This is the risk you intentionally took by playing on the casino with or without reading the ToS. Ignorance of the law excuses no one.