Ah, it appears that on the 23rd September 2023 they have changed many of their bonus terms and conditions.
james
Any casino that changes their rules too frequently even though there have active comolains that hard to do with such rules and it content such as the bonus, if the rule was updated recently it then means alot of red flag and possibly avoid getting involve in this casino for now.
Is very important to note that the team's approach towards the issue is somehow confusing as it seems that the bug on the deposit point where the bonus is mentioned, the team should have updated the bug alongside the rule update instead of just changing and the rule only just to suite the own selfish desire.
So the reason why the support said he wasn't reading at all. And this is likely not his first deposit too. OP likes BC.game so much, he's loyal.
The casino has the right not to have the credit since the bonus expired. Since he hasn't lost anything anyway, he can just withdraw the coins or just bet it in the casino. Coins are already there so you might as well just enjoy the ride. You wouldn't want to withdraw it without making some earnings.