You’re not really specific on what might be the issue at your end. A little specification to what is, would bring about a more directional response to what might be the case and how to handle whatever the case is with the bonus system on your account.

By the way, there are several promotional bonuses that is on going on the site. Some might come with T&C as it’s customary with not just the site but, bonus systems on every other site with regards to access and usage.

The 100% deposit bonus which can play out in having to fund the exact amount you were given a bonus on is what I think I have seen and that would be some means to gain access and usage in bets. That’s hardly an issue but, simply the T&C at play.