Is it possible for the company to refund the money to the boy?
In my opinion, it's not about whether it is possible or not, but how a minor can gamble on a gambling site, how he can gamble without the casino knowing that he is still underage, so while many people don't like KYC, KYC can also be done to reduce the use of gambling sites by underage children.
I believe some casino allows to make deposits without completing the KYC first then later on ask for it once the user will withdraw the balance like the typical KYC protocol on crypto casino. I have account on multiple online local casino which only requires mobile number and email to create an account. I believe there’s a disclosure that you will agree that you are 18+ above which automatically lift the liability of the casino to a minor players once they agree on it.
On this case. The boy will surely don’t get the refund by just begging for it since doing this will make the casino an easy target for same situation like this.
Exactly this is one of the disadvantages of not asking kyc at the registration or signing up process. If the casino ask the boy KYC at the beginning probably this wouldn't Happened and I believed this is not the first time such scenario or thing has happened. I am not blaming the casino in any way but there are somethings they (casinos) should do to prevent such happing in the future because this one now is like a warning to both the casino and the under age people that are gambling. Many out there are still gambling in the hidden places and when they loss big amount of money which meant to do something that is when they would come out to blame the casino. If you are not up to gambling age don't gamble and parents should also warn their wards to avoid gambling. You don't use probability to play gamble. Example. Let me use this my school fees to play gamble and win big so I can balance something in the school. Gambling is not your mate if you loss you have to wear thick skin and if you win then you complete your mission. Gambling is 50/50. All blames goes to the boy and not the casino. And one thing I always says, the casino KYC should be done at the initial time and not the withdrawal time.