What exactly the software included you mean?
And what source did you download it?

Have you installed the driver? Without a driver this unit is undetectable you need to install the driver that came from Zadig.

You can follow the guide from Kano on how to install driver below

- https://github.com/kanoi/cgminer/blob/master/README#L611

Or directly download it from https://zadig.akeo.ie/

All guides and troubleshooting for Gekko units can be found here https://kano.is/gekko.php