Welcome to the forum, and sorry for the inconvenience the casino is causing you. With the already-used format, your report should be on scam accusations.
The said profile of the scammer shows that the person has not been online for close to four months now, which doesn't really look good, but you can still check on their ANN thread to see if you can get something out of there. As there is a user who is actively dropping free spin codes, maybe the user can be able to get to them.