I emailed but no response. I contacted them on telegram but even after reading my message they don't respond. After doing some googling it seems the admin seem to reply on this forum. :
What about contacting their support via live chat! It's the easiest and fastest way to submit a complaint or to get answers.
You said you have been playing there for more than two years and you withdrew from them without any issues. Therefore, I think they deserve to be given the benefit of the doubt and to give them some more time before jumping to conclusions and calling them scammers.
Their live chat button on the website is just for the show. I have never seen them replying there EVER. And yes, they have processed my withdrawals before that's why i waited a week to see may be they will eventually respond but they never did. It's been 9 days so far.