Additional Notes: I have been with them since 2021. So it's not like i just signed up yesterday for free spins. I have withdrawn from them before without an issue but i don't know why suddenly i am being shut down
If you say that you have been with them since 2021 and have not had any problems during this long period and you have withdrawn before without problems, then there must be a problem or an acceptable excuse this time.
If they have been working well during all that period, they must have gained a good reputation, so it does not make sense for them to suddenly turn into a scam. You have to wait a little while and keep trying to contact them. There may be a problem with your account or a misunderstanding, or there may be other reasons preventing them from contacting them. Reply right now.