Dear OP,
This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.
Extremely strange to post this, then go offline for 3 weeks (!!!) and then come back saying "situation is already resolved" when NOTHING has happened in the mean time. And then saying "you already withdrew your funds" assuming then it must be solved, when I withdrew my funds (only my own deposit plus some small casino winnings) 2 weeks BEFORE the scam accusation. So what does that have to do with the case?