I thought you already established that this user is already a scammer? Your previous post here is very certain and you want to close this accusation due to your previous investigation. Why not publish the findings here instead of re-checking the case?

The support on your website seems just prolonging the conversation by posting generic reply to extend deadline of waiting. The forum is fair on reviewing evidence both sides so don’t be afraid to post your findings here except for sensitive data by the the OP.