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Not sure why they are treating me like this, funds I sent over were fine, cleared properly etc and it should be a simple matter for them to just approve the withdrawal
that I originally requested and is sitting pending because I can't access the (now deleted) email account
All the best
They are not treating you bad, on the contrary they are protecting you by an eventual hack of your account and preventing you from losing your funds : they have to be sure the real owner it's really you and until that moment by not authorizing any withdrawal they are just assuring the safety of your money.
Am quite confident that everything will be sorted out properly if your statements are genuine.
Good luck with it.