Hi Hancocks,

You've likely already seen my response to your support request but I wanted to follow up here as well in case you happen to check the forum more frequently.

If you've lost access to your account's email address then you will need to change it before being able to withdraw again. Depending on whether you are still signed into the account somewhere or not this will mean a waiting period of 7 or 14 days respectively. Slowing things down like this is by design and helps protect your account in case your session is somehow compromised, e.g. your laptop is stolen while its unlocked, your cookies are copied by malware etc.

In any case, if you still have questions simply respond to my email and I'll follow up with you there.

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As a general note, I aim to respond to all emails within 24 hours and usually I easily meet that target. However, submitting multiple support requests can cause your issue to get bumped to the back of the queue and take longer to resolve than it would otherwise. So if anyone needs help with their bustabit account the best course of action is to submit a single support request at https://www.bustabit.com/help/contact and then await my response via email.