As said, CEG does offer ICHS, a non-mandatory service that is available free of charge to all players asking for support pertaining to IP Operators within the CEG-Ecosystem. However in this case, CEG cannot offer ICHS free of charge and/or without prior engagement. CEG has determined that it has not been authorised to make any determinations in this case, as the potential complaint pertains to an IP operator that exists outside of the CEG-Ecosystem. The brand, as meant in article 1(i), CCRG 2022:


(1) may be regulated by a licence holder, other than CEG; or

(2) may have in the past been regulated by CEG, however not at the time the said message was received and/or the operator engaged with another licence holder without proper deboarding with CEG; or

(3) may be unregulated and it is offered as a falsification as meant in article 2(s), CCRG 2022 of an original under the false appearance that it has obtained the rights from the licence holder or any third party to do so, such as however not limited to breach of intellectual property rights and the use of a facsimile aimed at creating the false appearance of being the original; or

(4) may be unregulated as meant in article 2(a), CCRG 2022.


In order to check/re verify whether an IP Operator is regulated by CEG, please use CEG’s licensee register: https://www.curacao-egaming.com/public-and-players/authenticity


CEG has recently made its services available for parties outside of the CEG-Ecosystem, however as it has not been engaged and/or mandated by the government or other licence holders to do so at this time and/or an existing subscription may have ended, the potential complaint is hereby introduced to the appropriate authority for further handling, in compliance with article 4(6), CCRG 2022: “The licence holder shall report to any regulator, prosecutor or public authority it deems appropriate, any structure, act or conduct of which it does not have the possibility authority or responsibility, mandate or authority to make a determination as described in article 4(5), including however not limited to complaints that do not relate to a sublicense that is not regulated by the licence holder.”