How about the rebuild and rescan from the help menu have you tried that?
If it doesn't work then would you mind sharing your armory logs?
You can export the logs by going to file --> export log file or go to the armory folder and look for armorylog.txt and share the content here make sure to put the logs inside the insert code tag.
Apologies for getting back to this thread so slowly.
Rebuild/rescan did not change anything.
Here is the content from an updated ArmoryLog.txt log from this morning; the BTC blockchain is up to date.
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1164 - C++ block utilities loaded successfully
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1281 -
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1282 -
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1283 -
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1284 - ************************************************************
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1285 - Invoked: C:\Program Files (x86)\Armory\ArmoryQt.exe
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1286 - ************************************************************
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1287 - Loading Armory Engine:
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1288 - Armory Version : 0.96.5
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1289 - Armory Build: : 8730390989
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1290 - PyBtcWallet Version : 1.35
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1291 - Detected Operating system: Windows
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1292 - OS Variant : 10-10.0.22621--Multiprocessor Free
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1293 - User home-directory : C:\Users\REDACTED\AppData\Roaming
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1294 - Satoshi BTC directory : C:\Users\REDACTED\AppData\Roaming\Bitcoin
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1295 - Armory home dir : C:\Users\REDACTED\AppData\Roaming\Armory\
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1296 - Detected System Specs :
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1297 - Total Available RAM : 15.71 GB
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1298 - CPU ID string : Intel64 Family 6 Model 85 Stepping 4, GenuineIntel
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1299 - Number of CPU cores : 16 cores
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1300 - System is 64-bit : True
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1301 - Preferred Encoding : cp1252
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1302 - Machine Arch : amd64
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1303 - Available HDD (ARM) : 278 GB
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1304 - Available HDD (BTC) : 0 GB
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1305 -
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1306 - Network Name: Main Network
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1307 - Satoshi Port: 8333
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1308 - Do wlt check: True
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1309 - Named options/arguments to armoryengine.py:
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - force_segwit : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - nettimeout : 2
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - rescan : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - force_fcgi : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - ignoreAllZC : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - rescanBalance : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - disableModules : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - port : None
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - interport : 8223
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - coverageOutputDir: None
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - forceWalletCheck: False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - regtest : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - rebuild : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - thread_count : -1
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - datadir : DEFAULT
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - clearMempool : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - offline : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - armoryDBDir : DEFAULT
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - armorydb_port : 9001
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - satoshiPort : DEFAULT
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - disableConfPermis: False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - useTorSettings : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - netlog : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - keypool : 100
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - coverageInclude : None
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - forceOnline : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - disableWalletCheck: False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - redownload : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - rpcBindAddr : 127.0.0.1
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - armorydb_ip : 127.0.0.1
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - multisigFile : DEFAULT
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - ram_usage : -1
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - ignoreZC : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - logDisable : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - settingsPath : C:\Users\REDACTED\AppData\Roaming\Armory\ArmorySettings.txt
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - language : en
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - db_type : DB_FULL
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - doDebug : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - enableDetSign : True
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - mtdebug : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - testnet : False
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - rpcport : DEFAULT
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - satoshiHome : DEFAULT
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - satoshiRpcport : DEFAULT
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - logFile : C:\Users\REDACTED\AppData\Roaming\Armory\ArmoryQt.exe.log.txt
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1311 - verbosity : None
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1312 - Other arguments:
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1315 - ************************************************************
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:1720 - C++ block utilities loaded successfully
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:3578 - Using settings file: C:\Users\REDACTED\AppData\Roaming\Armory\ArmorySettings.txt
2023-10-20 08:12:54 (ERROR) -- ArmoryUtils.pyc:3735 - Unsupported language specified. Defaulting to English (en)
2023-10-20 08:12:54 (INFO) -- ArmoryUtils.pyc:3738 - Using Language: en
2023-10-20 08:12:54 (INFO) -- BDM.pyc:353 - Using the asynchronous/multi-threaded BlockDataManager.
2023-10-20 08:12:54 (INFO) -- BDM.pyc:354 - Blockchain operations will happen in the background.
2023-10-20 08:12:54 (INFO) -- BDM.pyc:355 - Devs: check TheBDM.getState() before asking for data.
2023-10-20 08:12:54 (INFO) -- BDM.pyc:356 - Registering addresses during rescans will queue them for
2023-10-20 08:12:54 (INFO) -- BDM.pyc:357 - inclusion after the current scan is completed.
2023-10-20 08:12:56 (INFO) -- ArmoryUtils.pyc:3578 - Using settings file: C:\Users\REDACTED\AppData\Roaming\Armory\ArmorySettings.txt
2023-10-20 08:12:56 (INFO) -- ArmoryQt.py:2060 - loadWalletsAndSettings
2023-10-20 08:12:56 (INFO) -- ArmoryQt.py:2120 - Loading wallets...
2023-10-20 08:12:57 (INFO) -- ArmoryQt.py:2185 - Number of wallets read in: X ********** REDACTED **********
2023-10-20 08:12:57 (INFO) -- ArmoryQt.py:2190 - Wallet REDACTED (Encrypted) ********** REDACTED **********
2023-10-20 08:12:57 (INFO) -- ArmoryQt.py:2195 - Loading Multisig Lockboxes
2023-10-20 08:12:57 (INFO) -- ArmoryQt.py:1763 - acquiring process mutex...
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:1395 - setupUriRegistration
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:1513 - URL-register action: AskUser
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:566 - Usermode: Expert
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:1698 - Changing usermode:
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:1699 - From: Expert
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:1707 - To: Expert
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:1836 - startBitcoindIfNecessary
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:1872 - setSatoshiPaths
2023-10-20 08:12:59 (INFO) -- ArmoryQt.py:1891 - Setting satoshi datadir = D:\Users\REDACTED\BitCoin-Blockchain
2023-10-20 08:12:59 (INFO) -- SDM.pyc:254 - Found Bitcoin Core link on desktop: C:\Users\REDACTED\Sync
2023-10-20 08:12:59 (INFO) -- SDM.pyc:171 - Found bitcoind in the following places:
2023-10-20 08:12:59 (INFO) -- SDM.pyc:173 - C:\Program Files\Bitcoin\daemon\bitcoind.exe
2023-10-20 08:12:59 (INFO) -- SDM.pyc:173 - C:\Program Files\Bitcoin\daemon\bitcoind.exe
2023-10-20 08:12:59 (INFO) -- SDM.pyc:175 - Using: C:\Program Files\Bitcoin\daemon\bitcoind.exe
2023-10-20 08:12:59 (INFO) -- SDM.pyc:340 - Called startBitcoind
2023-10-20 08:12:59 (WARNING) -- SDM.pyc:445 - Spawning bitcoind with command: C:\Program Files\Bitcoin\daemon\bitcoind.exe -datadir=D:\Users\REDACTED\BitCoin-Blockchain
2023-10-20 08:12:59 (INFO) -- ArmoryUtils.pyc:689 - Executing popen: [u'C:\\Program Files\\Bitcoin\\daemon\\bitcoind.exe', '-datadir=D:\\Users\\REDACTED\\BitCoin-Blockchain']
2023-10-20 08:13:00 (INFO) -- SDM.pyc:451 - PID of bitcoind: 412
2023-10-20 08:13:00 (INFO) -- SDM.pyc:452 - PID of armory: 9572
2023-10-20 08:13:00 (INFO) -- ArmoryUtils.pyc:689 - Executing popen: ['C:\\Program Files (x86)\\Armory\\guardian.exe', '9572', '412']
2023-10-20 08:13:06 (INFO) -- ArmoryQt.py:1872 - setSatoshiPaths
2023-10-20 08:13:06 (INFO) -- ArmoryQt.py:1891 - Setting satoshi datadir = D:\Users\REDACTED\BitCoin-Blockchain
2023-10-20 08:13:06 (WARNING) -- SDM.pyc:402 - Spawning DB with command: C:\Program Files (x86)\Armory\ArmoryDB.exe --db-type="DB_FULL" --cookie --satoshi-datadir="D:\Users\REDACTED\BitCoin-Blockchain\blocks" --satoshi-port=8333 --datadir="C:\Users\REDACTED\AppData\Roaming\Armory\" --dbdir="C:\Users\REDACTED\AppData\Roaming\Armory\databases"
2023-10-20 08:13:06 (INFO) -- ArmoryUtils.pyc:689 - Executing popen: ['C:\\Program Files (x86)\\Armory\\ArmoryDB.exe', '--db-type="DB_FULL"', '--cookie', '--satoshi-datadir="D:\\Users\\REDACTED\\BitCoin-Blockchain\\blocks"', '--satoshi-port=8333', '--datadir="C:\\Users\\REDACTED\\AppData\\Roaming\\Armory\\"', u'--dbdir="C:\\Users\\REDACTED\\AppData\\Roaming\\Armory\\databases"']
2023-10-20 08:13:11 (INFO) -- ArmoryQt.py:1824 - Connecting on port 61538
2023-10-20 08:13:11 (INFO) -- ArmoryQt.py:1923 - Setting netmode: 1
2023-10-20 08:13:11 (INFO) -- ArmoryQt.py:1905 - loadBlockchainIfNecessary
2023-10-20 08:13:11 (ERROR) -- ArmoryQt.py:1198 - 31 attempts to load blockchain failed. Remove mempool.bin.
2023-10-20 08:13:11 (ERROR) -- ArmoryQt.py:1203 - File mempool.bin does not exist. Nothing deleted.
2023-10-20 08:13:11 (INFO) -- ArmoryQt.py:1923 - Setting netmode: 1
2023-10-20 08:13:11 (INFO) -- ArmoryQt.py:4672 - Dashboard switched to "Scanning" mode
2023-10-20 08:13:11 (INFO) -- ArmoryQt.py:4672 - Dashboard switched to "Scanning" mode
2023-10-20 08:13:13 (WARNING) -- ArmoryQt.py:4110 - Called updateSyncProgress while not sync'ing
2023-10-20 08:13:15 (INFO) -- ArmoryQt.py:4672 - Dashboard switched to "Scanning" mode
********* OtisG: SEVERAL PAGES OF THESE WITH NO ERRORS, REMOVING FOR BREVITY **********
2023-10-20 08:22:07 (INFO) -- ArmoryQt.py:4672 - Dashboard switched to "Scanning" mode
2023-10-20 08:27:10 (INFO) -- ArmoryQt.py:5475 - BDM state is scanning -- force shutdown BDM
2023-10-20 08:27:10 (INFO) -- SDM.pyc:465 - Called stopBitcoind
2023-10-20 08:27:10 (WARNING) -- SDM.pyc:515 - bitcoind exited, bitcoind STDOUT:
2023-10-20 08:27:10 (WARNING) -- SDM.pyc:517 -
2023-10-20 08:27:10 (WARNING) -- SDM.pyc:518 - bitcoind exited, bitcoind STDERR:
2023-10-20 08:27:10 (WARNING) -- SDM.pyc:520 -
2023-10-20 08:27:10 (INFO) -- SDM.pyc:471 - ...but bitcoind is not running, to be able to stop
2023-10-20 08:27:12 (INFO) -- ArmoryQt.py:5490 - Attempting to close the main window!