Gambling sites may ask for time to solve any misdeeds which they can't solve immediately. In this case, there is no way except to be patient. But the site you have accused is not familiar so I am confused about whether you will get any good solution or not,
To give you a full understanding of what kind of service they are. This is one kind of casino that will make a client wait for a very long time without having their issue get resolved, and they will keep asking the person to be patient.
Even the most patient person eventually becomes patient, especially when it involves their money or when there is no deadline for the issue to get sorted out. This customer
waited for 5 months for his KYC to get "verified", lol.
I have checked the link and I came to know the user who had created the post got the fund after 5 months of the thread created. So, I am confused about how long time they will take for the solution of these cases. The site seems to me nothing but time-wasting.