Still nothing just more being told to be patient lol.
Gambling sites may ask for time to solve any misdeeds which they can't solve immediately. In this case, there is no way except to be patient. But the site you have accused is not familiar so I am confused about whether you will get any good solution or not,
Their representative
gave their... explanation after a long wait, said it's been closed for a while, yet their live support said they're
still following-up the case the day before the post was made. And upon being asked of more details, they
went back to "re-check and try to fix". So yeah, very... confusing.