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But it's not only the bots causing headaches and the online world keeps expanding every day, with more and more people getting internet access, particularly in developing countries where broadband is still catching on. Even just a few bucks of bonus money can seem like a great prize to them compared to their standard of living.
If the market expands then it is good for the platform since their business along with potential profit-making ability will grow proportionally. Along with the growth issues like these will also come into the context so the casino should increase their workforce to handle support tickets as soon as possible and clear the backlogs. If the support queue gets longer then even a legitimate issue can be hidden which can create a bad reputation for them.