I'm from Germany. I first transfered money to my TradeHill account with SEPA transfer. Since they disabled this way, I tried OkPay.
I transfered 20,87 Euro from my german bank account to my OkPay account at 31. of October. After a few days the money reached my account in OkPay successfully.
So, I started a new money transfer the same way as before, but with a rather large amount of 998,00 Euro, at 9. of November. It didn't reach my OkPay account up to now.
After about 7 days I wrote the first support message to OkPay, after about 9 days the second, and after about 2 weeks the third. No answer by OkPay up to now on any of this messages.
The comment field (for reference) was correctly filled in. The email support works, because I got an answer to a question to currency exchange.
The account is not yet verified. But I have uploaded my copy of my identity card some weeks ago. So they know me, but they do not verify me.
The last message of them, with regard to my verification, was on 15. of November:
Thank you for contacting OKPAY support!
Your account will be reviewed soon,
Thanks
I'm angry about this behavior. Who can help?
I transfered 20,87 Euro from my german bank account to my OkPay account at 31. of October. After a few days the money reached my account in OkPay successfully.
So, I started a new money transfer the same way as before, but with a rather large amount of 998,00 Euro, at 9. of November. It didn't reach my OkPay account up to now.
After about 7 days I wrote the first support message to OkPay, after about 9 days the second, and after about 2 weeks the third. No answer by OkPay up to now on any of this messages.
The comment field (for reference) was correctly filled in. The email support works, because I got an answer to a question to currency exchange.
The account is not yet verified. But I have uploaded my copy of my identity card some weeks ago. So they know me, but they do not verify me.
The last message of them, with regard to my verification, was on 15. of November:
Thank you for contacting OKPAY support!
Your account will be reviewed soon,
Thanks
I'm angry about this behavior. Who can help?
There were no support tickets or emails from the email address client used regarding the wire transfer.
(However we have phone and Skype support that can be also used when immediate attention required)
Regarding the verification: an email was sent requesting to provide a proper proof of address. In order to complete verification client need to click on "Request verification" button on the "Verification" page
