Post
Topic
Board Gambling
Re: CryptoCasino.com 💰 100% up to 20 mBTC Welcome Bonus + 200 Free Spins 🎰
by
claymore222
on 23/10/2023, 13:46:48 UTC
Hello who can help me retrieve my money from this casino
Did deposit with TRC20 , deposit failed don't know why but ot dididnt show up on my balance . Payment from my side was sucesfull, but it didnt show on my casino balance . Contacted support . After few hours they manually added to balance .
Ok lost my balance then decided to deposit again . Same thing , sent my crypto USDT on ERC20 . Payment sent with alot of confirmations . After 24 hours it still didnt show on my balance . Contacted support , waiting 20+ hours to manualy add my money to my casino balance . Decided not to gamble on this casino and wanted to withdraw money . But guess what when i   press withdraw there is no option to choose payment method . Contacted support and thats what they reply :

Hello,
Thank you for waiting!

Please be informed, according to our General Terms, the withdrawals can be placed only with the same payment method that was used for deposit.
Unfortunately, due to the fact the both of your deposits have failed and the deposited funds were manually credited to your account balance by our payments team, which means no deposit method has been used in your account, there are no any withdrawal methods available to you.
Therefore, to be able to place the withdrawal, you will need to make a new deposit with at least the minimal amount to your USDT wallet balance, using one of the available payment methods.

Thank you for understanding. Your cooperation and patience is highly appreciated!

If you need further assistance, please do not hesitate to contact us.

For reference, your Ticket ID is [SNF-FSD]
Kind Regards,