I was putting some money to trade in the crypto platform...
You were basically trading on a scam platform and handing your money over to scammers. Next time don't trust, but verify.Now, I want to cash out some profits but the customer service won’t let me do it.
There is no money to cash out per se, all you are seeing in your account is nothing but numbers that they want to use to lure you into losing more money.They asked me to deposit money (20% of my profit gain) in to the platform (they said this is for taxes on my capital gain), so that I could cash out my current assets in the platform. Also, I have to submit the deposit within 15 days. Failure to do that will lead to account freezing and daily fund loss.
Lol, this platform now acts as the goverment and collects taxes, 
It is all bullshit, if you pay the money, they'll keep on asking for more, you're never getting your money out of there, so forget about it; and next time don't hand your money over to playforms that can just confiscate it.