What platform are you talking about? This one? It doesn't work.
https://www.talkimg.com/images/2023/10/23/TRVHC.pngActually, it's a long-established fraud scheme. In order to withdraw your earnings (allegedly) you need to make a contribution. You can forget about your money. No one will let you withdraw it. They will keep coming up with excuses.
This is the more reason why a beginner ought to make enquiry before entering a trading platform, it's so unfortunate hope he didn't invest much. Next time he should sort help and guidance before trading in any platform as most of these trading platforms are scams, fraudulent and misleading
I usually access this website via Coinbase Wallet
I go to Coinbase Wallet, then click Browser and access the platform there.
I know this platform via a friend though lol.
This is a screenshot of the platform view through my phone.
https://ibb.co/fHqQKKM