Those are sh*t excuses obviously on which we could already picture out that they cant really be able to pay up those winnings totally. Imagine on having that 20k win but they did make out that monthly limit on which this is my first time on hearing out on a casino or even with that winnings is way more than on that deposited amount that a certain user had made? It's a complete BS.
Now, how they would really be paying up that $120k (which had turned into zero) and their support telling that experiencing technical issues? It's just an excuse honestly
and this is really that a red flag on this case or something that can't really be trusted up totally with this kind or type of behavior.
If I have already read this kind of rules on a casino and it turns out that I will be subject to withdrawal limits, that will be a big turn off for me at some point and since I won't want to get trapped in the casino like this player it then left for me to look for a reputable alternative to gamble on, I won't even make any attempt to make a deposits since already knows what await me doing so.
Well we will keep following up with the development as it goes and to see if the player gets his funds released at the end of everything, but this must be really frustrating for the mate in this situation after the excitement of winning, you come to face such restrictions.