Unless they have received new and updated instructions about what to say regarding technical questions about their Ledger Recover service. Ledger is sending vibes as if their internal departments are completely out-of-sync and not working together properly. A normal company would first train and instruct its support about what they need to do. There would also be coordination between marketing and development. Here, it's like everyone is doing their thing with no common goal. When all this nonsense started, Ledger support was basically, we have no idea what is going on, let's just wait for the marketing or development teams to tell us how to proceed.