It was posted as a site without KYC, but contrary to the truth, it is requesting KYC. This is a fraudulent site.
Interesting, I also know them as a 'No KYC' casino. Even they have mentioned it several times in their home page.
Luckydice.com is the sister site of
BitKong.com. BitKong email support had confirmed me in the November month of 2022 that they don't request for KYC. I had added them in
this thread according to the information.
How much you had deposited there? I can see that your withdrawal amount is 19.3k USDT. Maybe they are considering it as a large withdrawal, and they will process it manually.
In case of large withdrawals, manual processing may be implemented. Manual withdrawals are processed on business days from 10:00 to 18:00 GMT.