Dear OP,
This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.
After months of trying to get my justice and despite a literal promise of their representative on here (see quote above) they just confiscate my funds.
As an experienced and long-time gambler I have never seen once-respected sportsbook/casino act in this unethical way. I advice everyone to stay away from BC.game since if they can do this to me, they can do it to everyone.
Also they have 130 complaints against them on Casino Guru, of which even 10 in this month October alone:
https://casino.guru/complaints/allA flag has been created:
https://bitcointalk.org/index.php?action=trust;u=2503677;page=iflags