Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.
Yes, a couple days ago I submitted it to Askgamblers. You can follow it here:
https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-backUnlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.
The case has been resolved but their findings is not in OP's favor
Dear all,
Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.
Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
That is not an acceptable outcome for me. I am very disappointed in Askgamblers. They just blindly swallow what BCgame is saying. They change their story multiple times and they just take their word for it. And I don't even have a chance to respond anymore.
I will submit a complaint at Casino Guru too.