All of those links provided on how bad they are should have been seen by OP before if he did researched about them beforehand the transaction on this platform. However, I am not blaming him because when things go bad, that's the time when we try to search for the feedback of such platforms. It's either they're telling the truth about AML reason or they're just reasoning it out to discourage you for the exchange because it is taking time. Yet, I wish that this case will be solved OP and hopefully this thread gets their attention.