Miavator... I think you need to decide what type of service you are offering. Are you a open market where renters and rig owners get together, or are you a middleman where you control the interaction? The original concept with leaserig was the open market where the renter and rig owner interact on their own and conduct business.

If you are going to insert yourself into every transaction, it seems to me that you are going to have to rework the user experience of the site. If you are in the middle of every transaction, then there is really no need for rig owners to connect directly with the customer, to offer better (or worse) customer service of their own, or to build a brand or a reputation.

Other services offer different business models that take service completely out of the hands of the rig owner. The service operator becomes the provider, and the rig owners are not even involved in the transaction... they just provide hash power as a commodity, at market price. I'm not saying I like that model, just brining it up as the other side of the spectrum.

If you are there in every transaction, then we have to satisfy you AND the renter. That is a combination of the two models and could cause frustration for rig owners, and maybe renters too. That could compel people to examine their options and look elsewhere.