Thanks a lot.
So I am not here to promote any project, not sure what you're talking about. I'm just a random dude who's still relatively new to this.
Now I will say that when reading those Trustpilot ratings they did seem a bit odd to me, because they were a bit similar in their tone, the language they use, and in how vigorously they demanded that people stop using the platform. So it would make sense if those are bots or shills. On the other hand, some of them do provide transactions IDs upon request by the Kraken team who responds there, so it would seem that those are legit customers.
I'm just trying to gauge whether there might be a crisis around the corner and whether these could be the early warning signs or not.
Probably, those reviews whether it was coming from a bot or a group of people who wanted to stop and ruin the reputation of long existing exchange Kraken. This will also tell us that not all feedback/reviews are true, some of them are used to destroy someone like this which gives us a reason not to verify and do further research if possible. In fact, I've been using this platform in the past year before jumping to Binance, I'd never encounter any issue so I believe all of those things are fake.
It doensn't need to be bots who write negative reviews. When people are angry and have complaints, they will always get focal about it and will write a very negative review (some of them are valid and companies can learn from it). Everybody likes to complain and unless your experience is above good, you will not take the effort, to write a review about it.