That's quite a bad experience if you are being an honest user.
Now, my question is, did you ever register or login to the casino using a VPN service? Use a public Wi-Fi service or used the same device with your family members to access fortunejack?
There could be a reason they are suggesting you have multiple accounts and we are trying to find out why.
VPN always works on my computer to bypass censorship within the country.
As I already wrote, my account passed the security check and I didn’t use it anymore for 4 days! I refuse to believe that someone registered an account with the same IP as mine in the middle of the week! This coincidence is simply impossible!
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This is probably the reason, you use VPN. It gives a chance to make someone else access the site with the same IP, though usually gambling platform uses several data point to determine multi-acc abuse.
I read that you've passed KYC. If "knightonhorseback" was also KYCed and proven to be different people, it might help your case. Let me try to contact FJ's representative to hear more from them. Meanwhile, I'd like to know more from your side. You're using VPN to bypass your country's restriction, where are you accessing the site from? And second, I don't quite understand, have you withdrawn all of the fund from your account or are there some fund left on it?