It would be good if you could provide a bit more evidence by way of screenshots, maybe of the conversations that you had with the representatives & what your account looks like when logged in (its OK to cover up any personal info of yours). Usually people present a scam accusation using the following formation, this will make it easier to understand what the problem is:
Scam Report Format
[b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]
Copy and paste it in new thread then fill all data.